Warranty Period:
Geno Furniture offers a 2-year warranty on all wooden products purchased from us, starting from the date of purchase. This warranty applies only to wooden products used under normal conditions and free from external factors causing damage.
Regular Maintenance:
To ensure the longevity and quality of your wooden furniture, we recommend regular maintenance every 12 to 18 months. Regular upkeep helps maintain the shine, sturdiness, and protection of the wood, preventing any adverse effects from environmental factors.
Warranty Coverage:
We provide warranty coverage exclusively for wooden products, including but not limited to wooden tables, chairs, cabinets, and other wooden furniture items. Products must be used and maintained according to the guidelines provided by Geno Furniture.
Exclusions from Warranty:
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Damage due to misuse, improper storage, or exposure to extreme conditions (e.g., direct sunlight, high humidity, or excessive heat).
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Damage caused by external factors like impact, falling, or the use of harsh cleaning chemicals.
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Any damage resulting from unauthorized repairs or alterations by parties other than Geno Furniture.
Warranty Process:
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Contact Geno Furniture: If your product encounters an issue within the warranty period, please contact us via email or the provided phone number on our website.
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Verification and Confirmation: Our technical team will verify the issue and request further details if necessary.
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Repair or Replacement: If your product qualifies for warranty coverage, we will proceed with repairs or replacement of damaged components.
Important Notes:
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Warranty applies only to wooden products and does not cover other components such as fabric or metal parts unless separately covered by the manufacturer's warranty.
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Warranty is only valid for products purchased directly from Geno Furniture.
