CUSTOMER REVIEWS
FREQUENTLY ASKED QUESTIONS
Does the item require assembly?

Some items arrive fully assembled, while others may require minimal assembly. Each product listing includes details about assembly requirements, and we provide clear instructions as well as optional professional assembly services in select areas.

What is the estimated delivery time for my order?

- After processing, shipping within the United States typically takes 10-14 business days.

- Total delivery time is approximately 17-24 business days from the order date.

How long will it take to receive my tracking number?

You will receive a tracking number via email within 1-2 business days after your order has been shipped. Please note that tracking information may take 1-2 days to update.

How do I care for the furniture?

To maintain its appearance, simply wipe the surface with a soft cloth and avoid excessive moisture. Our finishes are designed for everyday use, making maintenance uncomplicated.

How do I contact customer support?

For any questions or concerns, you can contact our customer support team at support@genofurniture.com

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