Shipping Policy

Fee Shipping

Free shipping: We provide free standard shipping for all orders within the United States. There is no minimum purchase required to enjoy this service.

Express shipping: For quicker delivery, choose our express shipping option. This service is available for a flat fee of $249.00.

Order Processing Time

Processing Duration: Orders are typically processed within 5-10 business days (excluding weekends and holidays).

Cut-off Time: Orders placed after 12:00 PM will be processed on the next business day.

Shipping Time

With Free shipping option: After processing, shipping within the U.S. typically takes 35-50 business days. Total delivery time approximately 40-60 working days from order date (Applicable to products with large weight and size).

With Express shipping option: After processing, shipping within the U.S. typically takes 5-10 business days. Total delivery time approximately 10-20 working days from order date.

Shipping Methods

We partner with reputable carriers such as USPS, FedEx and UPS to ensure your order arrives safely and promptly.

Tracking Your Order

You will receive a tracking number via email within 1-2 business days after shipping. Use this number to track your order on our website or the courier’s site.

Address or Product Changes

Requests to change the shipping address or products must be made within 6 hours of placing the order. Please note that processing time may be extended by 1-2 business days if changes are made.

Issues with Tracking Number

Tracking numbers may take 1-2 days to update. If the tracking number does not work within 3 business days of receipt, please contact us for assistance.

Missing Items

If any items are missing from your package, report this to our customer service team within 48 hours of receiving your package for a prompt resolution.

Late Deliveries

If your delivery is delayed beyond the estimated time, please contact us within 2 business days for assistance.

Customer Support

For any questions or concerns, please contact our customer service team at support@genofurniture.com. We typically respond within 1-2 business days.